Connect with your customers on one platform

Dstny Engage is a powerful omnichannel communications software designed to help you create meaningful and personalized interactions with your customers.

Connect with your audience across many channels, including email, social media, and voice and deliver a consistent and memorable experience for every customer.

Say goodbye to the hassle of managing customer inquiries from many channels individually.

Dstny Engage empowers agents to handle requests seamlessly and efficiently, aided by a performance-optimized platform.

Benefit from quick replies, real-time supervisor support in whisper mode and a knowledge base to support for consistent, high-quality responses.

Experience the transformative power of a Unified Inbox to enhance customer satisfaction through exceptional service across all channels.

Dstny Engage's routing ensures inquiries are directed to the right agents, reducing response time and providing accurate assistance.

Supervisors can easily set and adjust routing rules based on demand, distributing inquiries among agents for optimal workload balance and shorter wait times.

Priority-based routing caters to high-value customers, offering expedited support. With skill, queue, and priority options, Dstny Engage empowers supervisors to expertly manage customer engagement for maximum efficiency and satisfaction.

Dstny Engage delivers the key metrics to propel your business to new heights.

Measure engagement and performance across all channels, keeping supervisors informed and empowering them to drive success.

With reporting on vital metrics such as interactions, response times, handling durations, missed connections, top performers, and detailed agent analytics supervisors have the metrics to matter at their fingertips to monitor agent performance and identify areas for improvement.